Privacy Policy

1. Data Controller

This policy is issued and implemented by: VIES Service and Trading Co., Ltd. Tax ID: 0318321326 Address: No. 16 DD3-1 Street, Dong Hung Thuan Ward, Ho Chi Minh City Email: info@vies.com.vn — Phone: (+84) 963 048 317 VIES is the Personal Data Controller for the data you provide through vies.com.vn and is committed to complying with Decree 13/2023/ND-CP on Personal Data Protection.

2. Personal Data We Collect

Data you provide directly when filling out contact or quote request forms: name, phone number, email, company name, and your message. This is basic personal data; we do not collect sensitive personal data. Technical data automatically recorded in server logs for operation and security: IP address, browser type, and access time.

3. Purposes of Processing

Your data is processed only to: receive and respond to your requests, prepare and send quotes, provide product advice and customer care, and operate and secure the website. We do not use your data for purposes beyond those notified.

4. Legal Basis and Consent

Processing of personal data is based on your consent, expressed by your voluntary provision of information and your confirmation when submitting a form. Consent is voluntary, and you are clearly informed of the data types, processing purposes, the processing party, and your rights before consenting. You may withdraw consent at any time (see section 9); withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the stated purposes or as required by law. When no longer needed, data is deleted or destroyed in accordance with regulations. You may request earlier deletion under section 9.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data. Data is disclosed only: with your consent; to partners supporting website operation or delivery, to the extent necessary and under confidentiality commitments; or upon lawful request from competent state authorities.

7. Storage and Security

Data is stored on server systems located in Vietnam. We apply appropriate technical and organizational measures to protect data from unauthorized access, alteration, disclosure, or destruction; only authorized personnel may access the data.

8. Cookies

The website uses only strictly necessary technical cookies for operation, namely: remembering your language preference and maintaining the administrator login session. We do NOT use advertising cookies, behavioral tracking cookies, or third-party analytics. As only essential cookies are used, no separate cookie consent banner is required; you may still manage or delete cookies in your browser settings.

9. Your Rights Regarding Personal Data

Under Decree 13/2023/ND-CP, you have the rights to: be informed of processing; give or withhold consent; access, view and correct your data; withdraw consent; request deletion; request restriction of processing; request provision of data; object to processing; complain, denounce and litigate; claim damages; and self-protect. To exercise these rights, please contact us per section 11; we will respond within the statutory time limits.

10. Children’s Data

The website targets business customers and does not intentionally collect children’s data. If we discover that children’s data has been collected without valid consent, we will delete it as required.

11. Contact for Personal Data Matters

For any request, question, or complaint regarding personal data, please contact: Email: info@vies.com.vn — Phone: (+84) 963 048 317.

12. Changes to This Policy

We may update this policy to align with legal requirements and actual operations. The new version takes effect when posted on the website together with its update date.