Warranty Policy
Official warranty commitment for all products
Warranty Period by Brand
| Brand | Period (months) | Note |
|---|---|---|
| SKF | 24 months | SKF global standard warranty |
| FAG | 24 months | Official Schaeffler warranty |
| NTN | 18 months | NTN policy warranty |
| TIMKEN | 24 months | TIMKEN global warranty |
| NSK | 18 months | Official NSK warranty |
| KOYO | 12 months | JTEKT warranty policy |
Warranty Conditions
- Product is within warranty period
- Has purchase invoice or warranty card
- Defect is from manufacturer, not user
- Product was installed and operated correctly
- Not affected by external force or abnormal environment
Not Covered by Warranty
- Damage due to misuse or overload
- Damage from improper installation
- Product repaired by third party
- Natural wear from long-term use
- Damage from natural disasters, fire, flooding
Warranty Process
1
Contact
Call hotline or email to report product issue
2
Send Product
Send product with invoice to VIES
3
Inspection
Technician inspects and identifies issue
4
Resolution
Replace or repair within 5-7 days