Frequently Asked Questions
Answers to common questions
Is VIES an authorized distributor?
Yes, VIES is an officially authorized distributor of world-leading bearing brands such as SKF, FAG, NTN, TIMKEN, NSK, and KOYO in Vietnam and Southeast Asia.
How do I place an order?
You can contact us directly via hotline (+84) 963 048 317, email info@v-ies.com, or fill out the quote request form on our website. Our team will respond within 24 hours.
What is the delivery time?
For in-stock products: 1-3 business days in HCMC, 3-5 days for other provinces. Special orders: 2-4 weeks depending on the manufacturer.
What is the warranty policy?
All products are warranted according to the manufacturer's policy. Warranty period ranges from 12-24 months depending on product type. See details on the Warranty Policy page.
Does VIES provide technical support?
Yes, our technical team is ready to advise and help you select the right products, as well as answer questions about installation and maintenance.
Can I buy in small quantities?
Yes, we serve both retail and wholesale customers. However, better prices are available for bulk orders. Contact us for the best quote.
What payment methods are accepted?
We accept bank transfers, cash on delivery (COD) for orders under 10 million VND, and payment via popular e-wallets.
Does VIES ship internationally?
Yes, we ship to Southeast Asian countries such as Cambodia, Laos, and Myanmar. Shipping costs and delivery times will be quoted specifically for each order.