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Giao hàng và đổi trả hàng

Detailed information about shipping methods and return policy

Shipping Methods

VIES applies flexible shipping methods for customers including:

  • Motorcycle delivery
  • Truck delivery
  • Express courier service

Please contact us in advance to choose the appropriate shipping method.

Delivery Time

Estimated delivery time depends on shipping method, geographic location, and conditions at the time of delivery. We are committed to delivering as soon as possible.

Within 20km

Direct delivery by motorcycle or express courier

Over 20km or over 100kg

Delivery by truck or express courier

Shipping method and costs will be agreed upon by both parties before delivery.

Return Policy

Return Conditions

Customers should inspect goods and may exchange/return at the time of delivery in the following cases:

  • Items do not match the type or model in the order or on the website
  • Insufficient quantity or incomplete set as in the order
  • External condition is affected such as torn packaging, peeling, or breakage

Return Timeline

  • Return notification: within 48 hours of receiving the product.
  • Product return shipping: within 3 days of receiving the product.
  • Return location: at warehouse, via postal service, or directly at our office.

Need shipping support?

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