Giao hàng và đổi trả hàng
Detailed information about shipping methods and return policy
Shipping Methods
VIES applies flexible shipping methods for customers including:
- Motorcycle delivery
- Truck delivery
- Express courier service
Please contact us in advance to choose the appropriate shipping method.
Delivery Time
Estimated delivery time depends on shipping method, geographic location, and conditions at the time of delivery. We are committed to delivering as soon as possible.
Within 20km
Direct delivery by motorcycle or express courier
Over 20km or over 100kg
Delivery by truck or express courier
Shipping method and costs will be agreed upon by both parties before delivery.
Return Policy
Return Conditions
Customers should inspect goods and may exchange/return at the time of delivery in the following cases:
- Items do not match the type or model in the order or on the website
- Insufficient quantity or incomplete set as in the order
- External condition is affected such as torn packaging, peeling, or breakage
Return Timeline
- Return notification: within 48 hours of receiving the product.
- Product return shipping: within 3 days of receiving the product.
- Return location: at warehouse, via postal service, or directly at our office.